Y-Cam FAQs

A while ago Y-Cam became part of the ERA family. Since then, we’ve been working hard to evolve the product range into a whole ecosystem of products that we are excited to tell you about.  

​While we hope you are still happy with Y-cam products, technology improves year on year and some Y-cam products can’t continue to operate on legacy platforms. We will keep you fully aware of this potential and any timelines involved but in the meantime, please take a look at the developments in our new ERA Protect ecosystem solution.

Can I use the same app to operate the ERA Protect alarms and Y-Cam?

You can view the Y-cam camera's live stream and video clips on the ERA Protect App. However, any setting changes to your Y-cam camera, need to be done through the Y-cam App.

How do I create an account to access the ERA Protect App?

If you already have a Y-cam account, then you can use the same credentials to access the ERA Protect App.

How are ERA Protect products different to Y-Cam?

Although secure Y-cam services are based on older technology and can't continue to operate on legacy platforms.

ERA Protect offers a full ecosystem and a variety of reliable and best-in-class smart security products. The ERA Protect platform and the majority of the products have been awarded the BSI Internet of Things Kitemark, which is a symbol of trust and quality.

Do ERA Protect cameras need a subscription?

ERA Protect cameras are ready to operate without any additional subscriptions and costs. You can use the cameras to view a live stream, and if you have a doorbell, hear and speak to visitors.

Although optional, ERA Protect cover plans can significantly boost your home security. For as little as £2.50 per month or £25.00 per annum, you can gain motion recordings and additional 30-day rolling storage.

If you have four or more cameras, we recommend purchasing the ERA Protect Plus plan, with which you can include an unlimited number of cameras on the same account. The cost for this plan varies from £8.00 per month and £80.00 per year.

The most complex cover plan in our offer starts at £15.00 per month and includes all the benefits of the other plans and provides you with professional monitoring services, active 24/7.

Are ERA and Y-Cam the same?

No, Y-cam was acquired by ERA Home Security in February 2019. This allowed ERA to further expand and improve on their smart security suite of products.