Support Policy
This policy is to keep you informed on the support you will receive with your ERA products.
|
Product Name |
Product Code |
Launch Date |
Software and Security Update end date
|
|
ERA Smart Universal Door Handle |
DHAEP1 |
March 2024 |
1st March 2028 |
|
ERA Touchkey |
DHATK |
November 2022 |
1st November 2030 |
|
ERA HomeGuard Pro Alarm System |
ERAHOMEGUARDA |
November 2017 |
1st December 2024 |
|
ERA IP116 Plus Indoor Camera |
IP116PLUS |
November 2017 |
1st December 2024 |
|
ERA Door/Window Sensor |
EMAG-A |
November 2017 |
1st December 2024 |
|
ERA Pet Friendly Motion Sensor |
EPIR |
November 2017 |
1st December 2024 |
|
ERA Remote Control Fob |
ERA-REMOTE |
November 2017 |
1st December 2024 |
|
ERA Protect Alarm Hub |
SALPRWHHUB |
October 2020 |
1st January 2028 |
|
ERA Protect Batter Operated Siren |
SALAPWHESSU |
October 2020 |
1st January 2028 |
|
ERA Protect Door/Window Sensor |
SALAPWHPFP |
October 2020 |
1st January 2028 |
|
ERA Protect Remote Control Fob |
SALAPWHREM |
October 2020 |
1st January 2028 |
|
ERA Protect Touch Keypad |
SALAAPWHKPR |
February 2021 |
1st January 2028 |
|
ERA Protect Floodlight Camera |
SCAEFBL1080 |
October 2020 |
1st January 2028 |
|
ERA Protect Outdoor Camera |
SCAEXWH1080 |
October 2020 |
1st January 2028 |
|
ERA Protect Video Doorbell |
SCAEXDBWH1080 |
February 2021 |
1st January 2028 |
|
ERA Protect Indoor Camera |
SCAINDC1080 |
March 2021 |
1st January 2028 |
|
WindowSense |
SWSEPCAXX |
December 2020 |
1st January 2028 |
|
WindowSense Plus |
SWSEPVIXX |
January 2024 |
1st January 2028 |
The Warranty on your TouchKey is separated as follows:
- Hardware Warranty - 10 years from installation for the MPL and Cylinder 2 years from date of purchase for the Smart Lock Handle.
The Warranty on your ERA Smart Universal Handle (EP1) is separated as follows:
- 2 years from the date of purchase for the Smart Lock Handle
App compatibility:
The ERA Smart Home app will be available for Android and Apple smartphones. The ERA Smart Home app, has been designed for phone use.
To ensure that the ERA Smart Home app, is using the latest security updates available, we will support the latest operating system, and the previous version.
Vulnerability Disclosure
- To review ERA Smart Home products vulnerabilities that have been reported, and actions we have taken, please visit ERA Smart Home Products Vulnerability Disclosure.
PSTI Documentation
Please find information regarding our compliance to PSTI here.