Support Policy
This policy is to keep you informed on the support you will receive with your ERA products.
| Product Name | Product Code | Launch Date | Active Software & Feature Updates | Security Patches & Updates |
| ERA Smart Universal Door Handle | DHAEP1 | Mar-24 | 1st March 2028 | 1st March 2028 |
| ERA Touchkey | DHATK | Nov-22 | 1st November 2026 | 1st November 2030 |
| ERA HomeGuard Pro Alarm System | ERAHOMEGUARDA | Nov-17 | 1st December 2024 | 1st December 2024 |
| ERA IP116 Plus Indoor Camera | IP116PLUS | Nov-17 | 1st December 2024 | 1st December 2024 |
| ERA Door/Window Sensor | EMAG-A | Nov-17 | 1st December 2024 | 1st December 2024 |
| ERA Pet Friendly Motion Sensor | EPIR | Nov-17 | 1st December 2024 | 1st December 2024 |
| ERA Remote Control Fob | ERA-REMOTE | Nov-17 | 1st December 2024 | 1st December 2024 |
| ERA Protect Alarm Hub | SALPRWHHUB | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Batter Operated Siren | SALAPWHESSU | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Door/Window Sensor | SALAPWHPFP | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Remote Control Fob | SALAPWHREM | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Touch Keypad | SALAAPWHKPR | Feb-21 | 1st January 2028 | 1st January 2028 |
| ERA Protect Floodlight Camera | SCAEFBL1080 | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Outdoor Camera | SCAEXWH1080 | Oct-20 | 1st January 2028 | 1st January 2028 |
| ERA Protect Video Doorbell | SCAEXDBWH1080 | Feb-21 | 1st January 2028 | 1st January 2028 |
| ERA Protect Indoor Camera | SCAINDC1080 | Mar-21 | 1st January 2028 | 1st January 2028 |
| WindowSense | SWSEPCAXX | Dec-20 | 1st January 2028 | 1st January 2028 |
| WindowSense Plus | SWSEPVIXX | Jan-24 | 1st January 2028 | 1st January 2028 |
The Warranty on your TouchKey is separated as follows:
- Hardware Warranty - 10 years from installation for the MPL and Cylinder 2 years from date of purchase for the Smart Lock Handle.
The Warranty on your ERA Smart Universal Handle (EP1) is separated as follows:
- 2 years from the date of purchase for the Smart Lock Handle
App compatibility:
The ERA Smart Home app will be available for Android and Apple smartphones. The ERA Smart Home app, has been designed for phone use.
To ensure that the ERA Smart Home app, is using the latest security updates available, we will support the latest operating system, and the previous version.
Vulnerability Disclosure
- To review ERA Smart Home products vulnerabilities that have been reported, and actions we have taken, please visit ERA Smart Home Products Vulnerability Disclosure.
PSTI Documentation
Please find information regarding our compliance to PSTI here.