Y-cam Privacy Notice – Updated 13th November 2019
The protection of Personal Data is important to Y-cam. We are committed to protecting your information and acting in accordance with your rights and privacy laws. Do read this Notice with care. It provides important information about how we use personal data and explains your legal rights.
In this notice, where we say ‘you’ or ‘your’, this means either you, any authorised person acting on your behalf or any beneficiaries and other individuals in your household or organisation. Where we say ‘we’, ‘us’ or ‘our’, this means Y-cam Solutions Ltd.
Collection of Your Information and How We Use It
The data we collect varies depending on how you use our services. The personal data we collect or have about you will either be provided by you directly, come from third parties or will be collected from your activity on our website or Y-cam App and use of our services for example purchasing products and services from our website, creating and using Y-cam account.
We collect and process the following information about you:
Your personal details such as your name, email address, user name, purchase history, home address, telephone number and country of residence
We may also use your profile information and usage patterns as part of our data analytics to help improve the way we run our business and provide a better service
We use your information for the following purpose:
We use your personal data to send you direct marketing communication about our security products and services. This may be in the form of email, post, SMS, telephone or targeted online advertising.
Where we have your contact details because you have created a Y-cam account and have or are using the Y-cam service, we may be in touch with details of similar products or services (including special offers, discounts and competitions), unless you have asked us to stop sending you our marketing material or opted out from our electronic marketing communications. You will be given the opportunity of opting out from our electronic marketing communications each time you receive marketing material with details of similar products and services from us. Alternatively you can opt out by contacting us or via the Y-cam App. As Y-cam is now owned by ERA Home Security, communications may be sent from ERA / Response @ ERA / Response Electronics as from November 2019.
Please note this does not exclude you from receiving System generated notifications, important service updates and to notify you of any changes to our policies.
We may use your personal data to send you a survey to improve our services and/or market research purpose. You always have a choice about whether to take part in our market research.
Our use of your information as described above is permitted by applicable privacy laws. In most cases our processing of your personal data for marketing is based on our legitimate interest, although in some cases (such as when required by law) it may be based on your consent.
2. Product & Service Purchases
We collect and process the following information about you when you purchase Y-cam Product(s) and/or Service(s):
End user customers contact name(s), company name, shipping address, phone number, email address, order number, credit card reference number, cookies.
Resellers company name, contact name(s), billing address, shipping address, email address, phone number, company Registration number, Company VAT number, company website address, credit card reference number, cookies.
We use your information for the following purpose:
For delivery of product(s) and service(s), administrative processes (including billing and collection).
Our processing is permitted by applicable privacy laws and in all instances the processing of your personal data is based on the legal basis of contract. By accepting Y-cam terms and conditions you are effectively entering a contract with Y-cam to deliver products and services to you.
3. Use of Our Service
We collect and process the following information about you when creating and using your account, to access and maintain Y-cam and affiliated (partner/ODM) products and services:
Your username, email, location, mobile device registration ID, mobile number, credit card reference number, cookies, associated Y-cam products, unique product reference numbers, video content and event history.
We will also collect from you the contact details of your trusted contact (subscription service required). This will include their name and phone number. A trusted contact person may be your partner, family member, neighbour, friend or employee.
We use your information for the following purposes:
Delivering and maintaining the service, administrative processes (including billing and collection, system provisioning, hardware and software upgrades and technical support).
We will contact your trusted contact in such cases when your alarm is triggered and we cannot reach you. If you provide us with personal data relating to such people, you represent to us that you have informed them that we will use their personal data for the purposes of having them as your trusted contact, and that it is in yours and our legitimate interest for us to process their personal data to the extent permitted by and in compliance with the terms of this legal notice.
Communication: We will communicate with you over the phone/SMS (subscription service required), by push notification in the event of an alarm trigger. In the event of a camera motion trigger we will communicate with you via push and/or email notification.
Alarm records: When you or any other user activates, deactivates or uses home mode on your alarm, we retain a record of when this happened, the method used and the user name. These records are available to you on our mobile application (subscription service required).
Video records: motion video clips recorded by your camera are stored in your cloud account. These are accessible via our online portal or mobile application. After 12 months from date of activation a subscription is required.
Camera motion events are sent via push notifications and or email. After 12 months if a recording subscription is not purchased only push notifications are available.
Location Recording: We will track the GPS location of your chosen mobile to determine if you are at the location of your Camera(s).
Video: we will process camera live feeds and/or recordings. Recordings will only cover a limited period starting from shortly before motion was detected until motion ceases in the defined zone(s). If you have our alarm product recording will start as soon as the alarm is triggered for a maximum of 15 minutes or until the alarm is disarmed, whichever comes first. (subscription service required and internet connection available). Depending on your choice of services, you can use the system to view live and recorded images of your camera(s) at any point.
We may use (aggregated) customer data for the purpose of further development of our products and services (including installation, maintenance and monitoring), optimise our product portfolio and for marketing activities for future customers.
4. From Your Use of Our Website
Please see our Cookie Notice for more information about what Personal Data we collect from you when you visit our website.
5. Referral Scheme
We collect and process the following information from you:
The name and email address of the person being referred and your Y-cam username/email address.
We use your information for the following purpose:
Your family and friends: We will also collect personal information about your friends and family that you refer to us via our “refer a friend" scheme. If you provide us with personal data relating to your family and friends, you represent to us that you have informed them that we will use their personal data for the purposes of contacting them in relation to the Y-cam products and services, and that it is in your and our legitimate interest for us to process their personal data. After collecting such personal data, we will contact the referred person with the offer, for them to decide if they wish to purchase Y-cam products and/or services.
Disclosure of Your Information
We do not sell your information to third parties. As our activities require the skills and resources of other companies, we will further need to share your information with the selected recipients (listed in the below link), to perform these activities. These companies will have similar legal obligations to us with regards to safeguarding your information.
Transfers of Your Information Abroad
We store your information within the European Economic Area (EEA) or countries that have an adequate level of data protection.
Where we share your information with companies based outside (i) the EEA or (ii) countries with an adequate level of data protection, we contractually require these companies to handle your information on a similar basis to us. In those cases, we will ensure that the transferred information is protected. Further details of any transfer including copies of any data transfer agreements we use are available from us on request.
To the extent that the installation and provision of our products and services in your premises as a customer may involve the processing of personal data of other third parties (such as visitors or family members) you may be obligated to notify them of our processing of personal data.
Retention of Your Information
We will keep your personal data to use it for the purposes listed in this notice. In some circumstances when you opt-out of marketing, we may supress your information so that we know not to contact you in the future.
When we no longer need your personal data, we will securely dispose of it in accordance with our Data Retention Policy.
You have a number of rights in relation to your personal data. You have the right to access your data, correct any mistakes in our files, the right to have your personal data erased and to restrict or object to processing. You also have the right to withdraw your consent, opt-out of receiving future marketing.
Contact and Complaints
The primary point of contact for all issues from this notice, including request to exercise data subject rights, is our Data Protection Officer.
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
Email us at firstname.lastname@example.org
Or write to us at Data Protection Officer, ERA, Valiant Way, Wolverhampton, WV9 5GB.
If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible.
You can also lodge a complaint about our processing of your personal data with your Supervisory Authority: https://ico.org.uk
Status of this legal notice
The Privacy Notice was updated in November 2019. We reserve the right to amend it from time to time.
If we or substantially all of our assets are acquired by a third party, then your information will be transferred to the new owner. The new owner will be subject to the same laws concerning your information as we are.
If we sell any business or assets to a third party, in which case we will disclose your data to the prospective buyer of such business or assets.
Y-cam Solutions Ltd is now owned by ERA Home Security Ltd. ERA, Response Electronics and Response @ ERA are brands names of ERA Home Security Ltd.